CIN Number
U74910GJ2011PTC064720
jobs@rojgariindia.com |
08048023570 |
+91-281-2588660 |
Chennai
Experience
At least 2-3 years of experience in call centre industry, in Quality / Training process.
Job Description
Training :
•Prepare training material for New Phone Bankers
• Certification/ Motivation of Phone bankers
• Timely Completion of training
• Coaching callers based on quality scores for improvement
• Training to improve sales
Quality Evaluations:
▪ Ensure Quality Lead generation from the Phone Banker
▪ Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines
▪ Timely feedback to caller
▪ Collect customer feedback and review scripts regularly
▪ Conducting Monthly certifications for the unit to assess product/process/ system
▪ Analyze the training requirements bases the feedback shared
MIS :
• Prepare the Quality MIS
• Ensure the MIS is published to the relevant stakeholders on time.
Others :
• Assist in preparation of process notes or system requirements
• Projects to improve overall lead quality
.
Experience | 2 - 8 Years |
Salary | Not Disclosed |
Industry | Financial Services / Banking, Investments / Insurance / Stock Market / Loan |
Qualification | Other Bachelor Degree |
Key Skills | Interpersonal Skill Communication Skills teamwork skill decision making skill Key Account Manager walk in |
About Company
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