Job openings for credit officer home loan mortgage indore in indore

Indore

Credit Officer @ Indore

Only Fresher can Apply

Ensure all DOVR files achieve status ITPD or ITSC within 4 hours of the file achieving
DOVR status.
2. Prepare a note sheet with notes reflecting all queries and pending documents. This note
sheet is the support tool to call the customer and resolve pending issues
3. NECESSARILY call the customer. We expect all customers to be called so that we
acknowledge the receipt of his application and papers. Confirm pending documents,
agree to next action for every document and query. There are instances when a customer
is unable to take a call, in such cases send an email.
4. Prepare the interview sheet on line and as part of the interview sheet, update all pending
documents and queries. All pendency’s to be assigned for next action, date & time, the
person who will perform the next action.
5. Refresh dashboard to understand if all pending documents and queries are resolved even
while the status remains ITPD.
6. Ensure all actions due by all concerned are taken, follow up done with the customer and
SO, if required, new action date and time assigned. Wherever required due escalations to
be done for non-performance of action due
7. It is expected that the Officer Credit will complete the file and move it to RHDFC stage
in 3 working days of the file achieving DOVR status.
8. 80% of the files submitted as RHDFC should not appear in File Requirements (FR).
KYC check on address and identity with the KYC documents submitted.
ii. Income details match with the income proof papers provided
iii. Bank details on the form match the statements provided
iv. Property cost on the form matches with property related documents provided
v. Own contribution details on the form match with proof provided
vi. BSA code mentioned on the form matches the one reflecting on the system
vii. Obligations mentioned on page 3 of the form reflect in the bank statements
viii. Property address as mentioned on the form and the property documents submitted
ix.

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