At least 2-3 years of experience in call centre industry, in Quality / Training process.
•Prepare training material for New Phone Bankers
• Certification/ Motivation of Phone bankers
• Timely Completion of training
• Coaching callers based on quality scores for improvement
• Training to improve sales
▪ Ensure Quality Lead generation from the Phone Banker
▪ Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines
▪ Timely feedback to caller
▪ Collect customer feedback and review scripts regularly
▪ Conducting Monthly certifications for the unit to assess product/process/ system
▪ Analyze the training requirements bases the feedback shared
• Prepare the Quality MIS
• Ensure the MIS is published to the relevant stakeholders on time.
• Assist in preparation of process notes or system requirements
• Projects to improve overall lead quality
|Experience||2 - 8 Years|
|Industry||Financial Services / Banking, Investments / Insurance / Stock Market / Loan|
|Qualification||Other Bachelor Degree|
|Key Skills||Interpersonal Skill Communication Skills teamwork skill decision making skill Key Account Manager|
|Address||403 & 404, Adarsh Plaza, Opp. GSPC Gas, Nr. Raiya Telephone Exchange, 150 ft Ring Road|
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