o Handle incoming calls from & make outgoing calls to customers who have missed on their monthly payments (Collections - Soft Bucket)
o Handle incoming calls from & make outgoing sales calls to our loan customers promoting ECS ( electronic clearance system ) / SI ( standing Instruction ) / PDC ( post dated cheques ) as a regular mode of repayment of the loan ( part of the Collections Team )
o Handle incoming calls from & make outgoing calls to customers who have taken loans from HDFC Ltd and make service calls to them.
• Experience required:
o Minimum one year experience in domestic / international voice process Call centre, preferably in Collections, Sales or Customer Service.
o Candidates with prior experience in soft bucket Recoveries/Collections in call centers would be preferred.
• Education: Graduate/ Postgraduate in any discipline
• Functional area: Credit Risk Management - Recovery Call Center
• Desired skills:
o Excellent written and oral communication skills.
o Should be proficient in English, Hindi & local language based on the location. e.g. Marathi in Maharashtra.
o Good negotiation and convincing skills.
o Good interpersonal skills.
o Should be able to empathize and collect.
o Should be capable taking end to end responsibility and coordinating with other departments for resolution of customer issues and other requirements.
o Basic knowledge Computer knowledge and typing skills.
Qualification : Any Graduate
Experience : 1 to 5 years
|Experience||1 - 7 Years|
|Industry||Banking / Investments / Stock Market / Financial Services|
|Qualification||Other Bachelor Degree|
|Key Skills||Customer Relationship Executive sales marketing Customer Care Associate|
Rojgari Placements Pvt. Ltd.
|About Company||One of the Leading NBFC Company|
|Address||403 & 404, Adarsh Plaza, Opp. GSPC Gas, 150 Feet Ring Rd, nr. Raiya Telephone Exchang, Raval Nagar,|