o Handle incoming calls from & make outgoing calls to customers who have missed on
their monthly payments (Collections - Soft Bucket)
o Handle incoming calls from & make outgoing sales calls to our loan customers
promoting ECS ( electronic clearance system ) / SI ( standing Instruction ) / PDC ( post
dated cheques ) as a regular mode of repayment of the loan ( part of the Collections
o Handle incoming calls from & make outgoing calls to customers who have taken loans
from company and make service calls to them.
o Minimum one year experience in domestic / international voice process Call centre,
preferably in Collections, Sales or Customer Service.
o Candidates with prior experience in soft bucket Recoveries/Collections in call centers
would be preferred.
Education: Graduate/ Postgraduate in any discipline
Functional area: Credit Risk Management - Recovery Call Center
o Excellent written and oral communication skills.
o Should be proficient in English, Hindi & local language based on the location. e.g.
Marathi in Maharashtra.
o Good negotiation and convincing skills.
o Good interpersonal skills.
o Should be able to empathize and collect.
o Should be capable taking end to end responsibility and coordinating with other
departments for resolution of customer issues and other requirements.
o Basic knowledge Computer knowledge and typing skills.
CANDIDATE HAVING FLUENCY IN FOLLOWING LANGUAGES ARE PREFERABLE:
|Experience||0 - 6 Years|
|Industry||Banking / Investments / Stock Market / Financial Services|
|Qualification||Higher Secondary, Diploma, Other Bachelor Degree|
|Key Skills||Customer Relations Executive Customer Relations Management Customer support executive^|
Leading NBFC Co. @ Mahape, Navi Mumbai
|About Company||Leading NBFC Co. @ Mahape, Navi Mumbai|
|Contact Person||Ms. Unnati|