919909905798 919909905798
Rojgari Placements Pvt. Ltd

Job openings for customer relations executive in navi mumbai

Customer Relations Executive- Mahape, Navi Mumbai.

Navi Mumbai

Job description:
o Handle incoming calls from & make outgoing calls to customers who have missed on
their monthly payments (Collections - Soft Bucket)
o Handle incoming calls from & make outgoing sales calls to our loan customers
promoting ECS ( electronic clearance system ) / SI ( standing Instruction ) / PDC ( post
dated cheques ) as a regular mode of repayment of the loan ( part of the Collections
Team )
o Handle incoming calls from & make outgoing calls to customers who have taken loans
from company and make service calls to them.

 Experience required:
o Minimum one year experience in domestic / international voice process Call centre,
preferably in Collections, Sales or Customer Service.
o Candidates with prior experience in soft bucket Recoveries/Collections in call centers
would be preferred.

 Education: Graduate/ Postgraduate in any discipline

 Functional area: Credit Risk Management - Recovery Call Center

 Desired skills:
o Excellent written and oral communication skills.
o Should be proficient in English, Hindi & local language based on the location. e.g.
Marathi in Maharashtra.
o Good negotiation and convincing skills.
o Good interpersonal skills.
o Should be able to empathize and collect.
o Should be capable taking end to end responsibility and coordinating with other
departments for resolution of customer issues and other requirements.
o Basic knowledge Computer knowledge and typing skills.


Experience 0 - 6 Years
Salary Not Disclosed
Industry Banking / Investments / Stock Market / Financial Services
Qualification Higher Secondary, Diploma, Other Bachelor Degree
Key Skills Customer Relations Executive Customer Relations Management Customer support executive^

About Company

Company Name

Leading NBFC Co. @ Mahape, Navi Mumbai

About Company Leading NBFC Co. @ Mahape, Navi Mumbai
Contact Person Ms. Unnati
Address Vadodara, Gujarat
Mobile 7096777705
Email ID career.rojgari@gmail.com