Rojgari Placements Pvt. Ltd

Job openings for collection team leader in navi mumbai

Urgent Hiring For Team Leader- Collection @Mahape (Mumbai)

Navi Mumbai


Job Title: Team Leader - Collections Team

Job Purpose: Team Leader - Collections Team is responsible for overseeing and managing a team of loan officers in the collections department. They are responsible for ensuring efficient and effective collection activities, providing guidance and support to team members, and achieving collection targets.

Key Responsibilities:

Team Management:
Conduct monthly and weekly reviews of loan officers' performance.
Conduct joint reviews of non-performing/existing loan officers with the Assistant Manager (AM) on a monthly/weekly basis.
Conduct daily team huddles to align goals and objectives.
Monitor and address email activities promptly.
Conduct floor walk activities to provide real-time guidance and support to team members.
Resolve queries of loan officers during customer calls and escalate when necessary.
Conduct call monitoring and provide feedback to loan officers.
Monitor the dialer for adherence to real-time targets.
Monthly Review of Loan Officers:
Prepare reports before the team huddle.
Conduct monthly reviews of loan officers' performance.
Review non-performing/existing loan officers jointly with the AM.
Audit the Loan Officer Development Program (LODP) of each officer on a daily/weekly basis.
Weekly Activity Plan:
Prepare reports before the team huddle.
Conduct the team huddle to align goals and objectives.
Audit the LODP of each officer on a weekly basis.
Review the weekly progress of each loan officer in the team.
Resolve queries of loan officers during customer calls.
Conduct floor walk activities to provide real-time guidance and support.
Monitor the dialer for adherence to real-time targets.

Thanks & Regards
Priya

Experience 3 - 9 Years
Salary 3 Lac To 5 Lac P.A.
Industry Financial Services / Banking, Investments / Insurance / Stock Market / Loan
Qualification Other Bachelor Degree
Key Skills Collection Manager Senior Team Leader

About Company

Contact Person Ms.Priya
Mobile 7405240444
Email ID career1.rojgari@gmail.com

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